Privacy Policy

Do It Better I.T. provides IT support, digital services, websites, systems, automation, consulting, and related product and service enquiries for home and business clients.

Business: Do It Better I.T.
Location: Sunshine Coast, QLD
ABN: 91 994 704 383

If you have any privacy questions, you can contact Do It Better I.T. by email at hello@doitbetterit.com or by phone on 0438 702 687.

We collect the information you choose to give us, and limited technical information when you use the site.

• Contact and quote form: your name and email address; optionally your phone number, suburb and postcode, whether the enquiry is for home or business, local or remote help, and how you'd like us to contact you; what you're looking to achieve and your message. For a business project you can also add your business name, the problem, who will use it, what you use now, a timeline and a rough budget — all optional.
• Booking form: the service and your preferred date and time; an email address or phone number; and optionally your name, suburb, postcode, business name and notes.
• Newsletter sign-up: your email address.
• Calls, emails and messages: whatever you send us directly, including by phone, SMS or WhatsApp.
• As a customer: the quotes, jobs, invoices and payments for work we do for you, kept in our business platform — which is also what you see if you use the customer portal.
• Device and system work: repairs, setup and support can involve access to your device, accounts or files as part of the job you asked for.
• Website use: pages viewed and which contact options are used — see Cookies and analytics.

Do It Better I.T. uses the information you provide to:

• respond to your enquiry
• provide support or advice you have requested
• prepare quotes, recommendations, or proposed solutions
• communicate about services, products, bookings, or project work
• improve how enquiries and service requests are handled

These are the services your information passes through, and what each one is for:

• Formspree receives the contact form and emails it to us. Formspree states that it uses technical infrastructure in the United States.
• Our email inbox (hello@doitbetterit.com, a Google Gmail account) is where those enquiries arrive and where we reply from.
• Our business platform (doitbetterit.app), which we built and operate, stores booking requests and a copy of contact enquiries as customer, lead and job records, so we can confirm bookings and follow up.
• Google Analytics measures how the site is used — see Cookies and analytics.
• Our web host (GoDaddy) keeps standard server logs, such as IP addresses and the pages requested.

The map on our service areas page only loads from Google Maps after you choose to show it, and WhatsApp links only connect you to WhatsApp (Meta) if you tap them. Their own privacy policies apply from that point.

Sending an enquiry or a booking request does not sign you up for anything. We use those details to respond to you, not for marketing.

The newsletter is separate: you only receive it if you enter your email address in the newsletter sign-up. You can unsubscribe at any time using the link in a newsletter email, or by asking us at hello@doitbetterit.com.

We may disclose limited information where reasonably necessary to:

• operate the website or enquiry system
• work with trusted service providers involved in communications or hosting
• comply with legal obligations
• protect our business, clients, systems, or legal rights

Some of the services listed under Forms, bookings and who processes them store or process information outside Australia: Formspree and Google in the United States, as described in their own privacy policies.

We take reasonable steps to handle personal information responsibly and reduce the risk of misuse, loss, unauthorised access, modification, or disclosure.

We keep personal information only for as long as it is reasonably needed to respond to enquiries, provide requested services, maintain business records, resolve issues, or meet legal and administrative obligations.

If you would like to request access to the personal information we hold about you, or if you believe any information is incorrect, incomplete, or out of date, please contact us using the details above and we will respond within a reasonable time.

We use Google Analytics 4 to understand how the site is used: pages viewed, device and browser type, approximate location as estimated by Google, and which contact options are used — for example a tap on Call, WhatsApp, Email or Book, the type of enquiry chosen, and whether an enquiry or booking was sent.

Google Analytics uses cookies (named _ga), and Google may process this data in the United States and other countries.

The site also keeps a few small settings in your browser, not in cookies: your light or dark theme choice, whether the Ask Dee panel was open, and — only until the thank-you page reads it, or you close the tab — the type of enquiry you sent and whether it reached our platform. None of these contain your contact details.

You can block or delete cookies in your browser settings, or use Google's Analytics opt-out add-on.

This website may contain links to external websites, products, payment services, or third-party platforms. Once you leave this website, Do It Better I.T. is not responsible for the privacy practices, content, or policies of those third-party services.

This Privacy Policy may be updated from time to time to reflect changes to the website, business operations, services, or legal requirements. The latest version published on this page will apply from the date shown at the top of the policy.

For privacy-related questions or requests, contact Do It Better I.T. at hello@doitbetterit.com or call 0438 702 687.