Frequently asked questions

Yes. We can help with slow performance, startup problems, software issues, troubleshooting, and general PC or laptop support. If the problem isn't obvious yet, a quick enquiry is the best place to start.

Yes. Our New PC Setup & Data Transfer service is designed to make moving to a new computer simpler, including transferring important files and getting the new device ready to use properly.

Yes. We offer support for virus removal, safer system setup, data recovery where possible, and practical backup planning to help reduce future risk.

Yes. Our Photo & Video to Digital service converts older media into digital formats so it's easier to store, protect, back up, and access in the future.

Yes. Printer help is one of our most common requests — wireless setup, connection and driver problems, scanning issues, and getting a printer working reliably again for home or a small office.

Yes. We can set up email on a new device, get professional business email working on your own domain, and sort out problems when mail stops sending or receiving properly.

Absolutely. A big part of our approach is patient, friendly, jargon-free help. Whether it's a device, printer, email, video calls or staying safe online, we explain everything clearly and at your own pace.

Yes. We offer everyday help with Macs and Apple laptops — slow performance, setup, software issues and general troubleshooting. If something needs specialist Apple hardware repair, we'll say so honestly and point you the right way.

Yes, and there's no judgement — it happens to careful people too. We start with a calm clean-up of affected devices, secure your accounts with strong passwords and two-factor authentication, and review things so it's less likely to happen again.

We cover both practical support work and broader digital solution work. That means we can help with troubleshooting and setup, but also with websites, systems, databases, automation, and custom digital projects where a stronger structure is needed.

Yes. Not every job fits neatly into a standard service category. If you need something more tailored, more strategic, or a mix of different services, get in touch and tell us what you're trying to achieve.

Yes. Our Website Design & Development service covers both new websites and improvements to existing ones. Our goal is to help businesses present themselves more clearly, professionally, and effectively online.

Yes. Our Business & Digital Services include networking and Wi-Fi support, apps, databases, automation, ongoing support, and consulting for clients who need clearer systems or more tailored digital help.

Yes. As well as building websites, we offer ongoing care — content updates, backups, keeping things secure and up to date, and a real person to contact when something needs changing.

Both. We build custom software, business systems, CRMs, dashboards, automation and web applications, and we also support and improve systems someone else built. The business systems page covers what that work looks like, and the platform page shows a system we built and run ourselves.

It's a free conversation about how your business actually runs — spreadsheets, admin, customer management, reporting, the software you pay for and the tools that don't talk to each other — after which we tell you straight what's worth fixing first. There's no charge and no obligation, and a fair number of them end with us saying the setup is fine. If something genuinely needs building, that's quoted separately.

Buy, in most cases, and we'll say so. Established products have already solved the awkward cases you haven't hit yet. Building becomes the right answer when the way you operate is specific enough that nothing off the shelf models it properly, or when the real problem is several tools that need to be one. We talk people out of building fairly regularly.

Starting prices are published on the pricing page — a database or internal tool from $8,500, a full custom business system from $25,000, and smaller pieces like a single automation from $2,500. Where your project lands inside that depends on scope, which is what the paid discovery session is for. The cheapest useful first step is usually a smaller piece of work that proves the idea before you commit to the whole thing.

It's agreed in writing for each project, before the build starts: whether the code written for you transfers to you and when, which reusable components are licensed rather than transferred, whether you receive the source code, whose name the hosting and accounts are in, and what's handed over if you move to another provider. Your business data is yours. Third-party parts — open-source components and paid services like hosting, payments or Microsoft 365 — stay under their own licence terms.

Yes. Common jobs — like a new computer setup, a home Wi-Fi fix, seniors help or website care — are offered as ready-made packages that bring related services together into one job with one quote. We can also tailor or mix them to suit.

Yes. Every service has a published starting price — they are all listed on the pricing page, and each service page shows its own. What we do not publish is a fixed price for a whole job, because technology work varies with the issue, the complexity and the outcome you need. So the starting price tells you where something begins, and a quote tells you what yours will actually cost, agreed before any work starts.

Yes. You can get in touch to request a quote for support, websites, systems, custom work, digital projects, and broader solution-based services. The more context you give us, the easier it is for us to point you in the right direction.

Some work depends on the actual issue, the systems involved, the amount of setup or troubleshooting required, and the final outcome you want. A custom quote helps us price the work properly for the real job rather than guessing too early.

We support both home users and business clients across the Sunshine Coast. That can include people needing help with devices, Wi-Fi, troubleshooting, setup, websites, systems, automation, digital organisation, and broader technology problems that need a practical solution.

The difference isn't just technical ability — it's the way we handle the work. We're built around clearer communication, practical thinking, and solutions that make sense in the real world rather than just sounding technical.

Yes. We're based on the Sunshine Coast, which gives us a genuine local identity and makes it easier to support nearby clients with a personal, hands-on service.

Yes. We support both home users and businesses. Local Tech Help is aimed more at practical everyday technology needs, while Business & Digital Services covers websites, business IT, networking, automation, systems, and broader digital improvement.

Yes. We offer remote support where the service suits it. Many technology and digital issues can be handled effectively without us needing to be on site, which can also make support faster and more flexible.

Yes. WhatsApp is a good option for quick questions, screenshots, photos of devices, and early quote enquiries where it helps to show us the problem rather than explain it in detail.

Yes. We're based on the Sunshine Coast and support local clients directly, while many services can also be handled remotely where appropriate, especially websites, systems, consulting, and some forms of support or troubleshooting.